Shipping policy

Worldwide Tracked Shipping

Nova Supply ships to customers worldwide. Every order includes full end-to-end tracking so you can monitor your delivery from dispatch to doorstep.

Processing Time

Orders are processed and dispatched within 1–2 business days of purchase. You will receive your tracking number by email as soon as your order ships.

Estimated Delivery Times

We use a single, transparent delivery window for all international shipments:

Standard Worldwide Delivery: 7–12 business days

Delivery times are estimates and may vary depending on your location, customs clearance times, and local postal service conditions. Remote areas may experience slightly longer transit times.

Tracking Your Order

Once your order ships, you will receive a confirmation email with your tracking number. Use our Track Your Order page to monitor your delivery in real time.

Customs & Import Duties

International orders may be subject to customs duties and import taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. Nova Supply is not responsible for delays caused by customs processing.

Lost or Delayed Orders

If your tracking has not updated for more than 7 business days, please contact us at support@novasupply.store and we will investigate immediately.

Questions?

Contact us at support@novasupply.store — we respond within 1 business day, 7 days a week.